Frequently Asked Questions (FAQs)

The Sports Vouchers program is an SA Government initiative that assists families in meeting the costs of their children’s sports and recreation activities, by offering up to $200 from January 1, 2025 to go towards membership fees. When used with Scouts SA, the Sports Voucher aims to make Scouting more accessible and affordable, for everyone by contributing to the Scouts SA Branch membership fee. 

All children living in South Australia in Reception to Year 9 are eligible to claim Sports Vouchers each calendar year. Please note, that once a Sports Voucher has been redeemed, it cannot be reimbursed as cash, nor can it be transferred to another child. Sports Vouchers cannot be refunded back. 

This is dependent on a range of factors. There is a 14-business day turnaround, but this will depend on when Scouts SA submits the batch of claims – allow at least 21 days business days. 

Sports Vouchers can only be remitted in the relevant calendar year. 

Yes, the Sports Vouchers are only redeemable against the Scouts SA Branch membership fee. 

Reach out to our Member Services team at membership@sahq.scouts.com.au or 08 7134 1200 

Email us at membership@sahq.scouts.com.au

You won’t receive any money directly as part of this process. Instead your fees payable via your Scout Group will be reduced if your Sports Voucher is approved. 

If you have any concerns with the Sports Voucher process please email membership@sa.scouts.com.au 

Families will be able to use 2 x $100 Sports Vouchers per eligible child however, if a Sports Voucher is used for a fee which is less than the Sports Voucher amount, the Sports Voucher is only redeemable up to the value of the fee, with any remaining balance forfeited (eg. if using 2 x $100 vouchers for a fee which is $180 , only $180 is claimed and $20 is forfeited).

Yes, it is ok to just use one $100 voucher with Scouts SA. The second Sports Voucher can be used with another provider.  

The remaining balance for the Scouts SA membership fee will be passed on to the family via the Scout Group. 

Yes, you can apply for the Sports Vouchers at any time throughout the year (ideally earlier in the year). Once you apply your Scout Group will receive a notification and be able to adjust your fee invoice before you make payment. 

Parents cannot go to the Office of Recreation, Sport and Racing and apply for the Sports Voucher – see the link below for more information from their website. 

https://www.sportsvouchers.sa.gov.au/how-to-use-voucher/ 

Once your Sports Voucher is applied for and remitted there is no refund available. 

In limited circumstances the voucher may be returned if the discount has not been applied to the Scouts SA Branch membership fee. reach out to Member Services for more information membership@sa.scouts.com.au. 

At the time of becoming a member of Scouts SA (or renewing your membership), your discount should be applied.  

Please check with your Scout Group if you are unsure. 

Once your Sports Voucher application has been approved these are noted against your record and the reduced fee will be applied once your Scouts SA Branch membership fee becomes due. 

At the same time, your Scout Group will be notified that your application has been approved so they can adjust your invoice, passing on the savings when your Scouts SA Branch membership fee is due. 

When Sports Vouchers have verified your application, Scouts SA will notify you of the outcome. 

No fees are payable until you have completed your come-and-try sessions and officially joined Scouts SA. At this point, you will be able to apply for Sports Vouchers through the online form. 

Sports Vouchers can only be used to offset the Scouts SA Branch membership fee. This means we can’t issue the Scout Group with an individual invoice for the parent. 

A fee reduction for an approved Sports Voucher application will be listed on the Scout Group’s monthly sundries statement (attached to the back of your membership fees statement). 

If a fee has been paid, there will need to be an adjustment/refund made to the family once their Sports Voucher has been remitted. 

Generally, around 14 business days – Scouts SA will generally batch claims every 14 business days. You will receive a communication once they have been accepted. 

When funds are received from Sports Vouchers they are processed against the individual and the Group Leader and Treasurer will be sent an email. 

The Sports Voucher rebate is an incentive for families to use – neither the Scout Group or Branch retain the income this is passed on to the families. The Sports Voucher can be used to offset the Scouts SA Branch membership fee for the family.